Effective date: 19 April 2026

MyCoach™ Soccer ("MyCoach™", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use the MyCoach™ Soccer mobile application and related services.

By using MyCoach™ Soccer, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Account Information

When you create an account, sign in, or manage your account, we may collect:

- your email address

- your password or authentication credentials through our authentication provider

- your sign-in method, such as email, Apple, or Google

- your account identifiers

B. Profile Information

When you set up or edit your profile, we may collect:

- your name

- your role, such as player or coach

- your age, position, skill level, preferred foot, coaching level, or similar training-related preferences

- profile image or avatar information you choose to upload

C. Training and App Usage Information

When you use the app, we may collect and store:

- created training sessions

- session history

- saved plans and drills

- skill tree progress and achievements

- onboarding responses

- team-related information

- app settings and preferences

- credit balances and premium access status

D. Team and Community Information

If you use team features, we may collect:

- team names and team profile images

- team membership information

- chat messages

- images shared in team chat

E. Purchase and Subscription Information

If you make purchases through the App Store or Google Play, we may receive information related to:

- subscriptions

- credit pack purchases

- entitlement status

- transaction status and purchase history needed to deliver paid features

We do not directly collect or store your full payment card details. Payments are processed by Apple, Google, and related purchase infrastructure providers.

F. Camera Access

If you use skill scanning or motion analysis features, the app may access your device camera to capture movement for analysis. Camera access is only used when you choose to use those features.

G. Support and Communications

If you contact support or interact with account-related email features, we may collect:

- your email address

- the contents of your message

- account-related notification details

2. How We Use Your Information

We use your information to:

- create and manage your account

- authenticate you and keep your account secure

- provide player and coach features

- generate and save training sessions

- track progress, skill tree activity, achievements, and history

- manage subscriptions, purchases, credits, and premium access

- support team management and team chat features

- provide customer support

- send account-related messages such as password reset, account security, and linked sign-in notifications

- improve app performance, reliability, and user experience

- comply with legal obligations and enforce our terms

3. How We Share Information

We may share information with trusted service providers that help us operate the app, including:

- Supabase, for authentication, database, storage, and backend services

- RevenueCat, for subscription and in-app purchase management

- Apple and Google, for authentication and payment-related services where applicable

- Email service providers or infrastructure used to send support or security-related messages

We do not sell your personal information.

We may also disclose information:

- if required by law

- to protect our legal rights

- to prevent fraud, abuse, or security issues

- in connection with a business transfer, merger, or sale

4. Data Storage and Security

We use reasonable technical and organisational measures to help protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Your data may be stored and processed through third-party infrastructure providers that help us operate MyCoach™ Soccer.

5. Data Retention

We retain your information for as long as necessary to:

- provide the app and its features

- maintain your account

- comply with legal obligations

- resolve disputes

- enforce our agreements

If you request deletion of your account, we will take reasonable steps to delete or anonymise your information, unless we are required to keep certain data for legal, security, or operational reasons.

6. Your Choices and Rights

Depending on your location, you may have rights to:

- access the personal information we hold about you

- correct inaccurate information

- request deletion of your information

- object to or restrict certain processing

- request a copy of your data

You may also:

- update certain profile information inside the app

- manage your subscriptions through Apple App Store or Google Play

- request account deletion or privacy assistance by contacting us

To make a privacy request, contact us at: support@mycoachapp.com.au

7. Children’s Privacy

MyCoach™ Soccer is not intended for children under 13 years old without the involvement of a parent, guardian, or coach where required. If you believe a child has provided personal information to us inappropriately, please contact us and we will review the request.

8. Third-Party Services

MyCoach™ Soccer may rely on third-party platforms and services, including authentication, storage, purchase, and communication services. Those third parties may process information according to their own privacy policies.

We encourage you to review the privacy policies of:

- Apple

- Google

- Supabase

- RevenueCat

9. International Data Transfers

If you use MyCoach™ Soccer outside the country where our service providers operate, your information may be transferred to and processed in other countries. By using the app, you understand that your information may be handled in jurisdictions with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and may provide additional notice where appropriate.

Your continued use of MyCoach™ Soccer after changes take effect means you accept the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

support@mycoachapp.com.au

+61 451 852 472

MyCoach™

Australia

If you need to ask any questions feel free to contact us!